This project was to be started from start to finish. The scheduling team organised for all 160 shop visits in a timely manner and in a way that suited the customers budget. The first round of visits were to undertake legionella risk assessments and sampling. Thereafter a second round of visits were undertaken to complete the legionella remedial works to reduce the risks identified within the legionella risk assessment. From there, visits were scheduled periodically throughout the year to help develop the chains ongoing legionella monitoring. This includes tasks such as monthly temperatures, quarterly descaling, filter servicing and replacement, annual inspections.