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Advice to Landlords and Tenants

Advice to Landlords and Tenants | Giving you the support you need

Advice to Landlords and Tenants


Here you will be given an introduction to legionella, and what your responsibilities are as a landlord and as a tenant. uRisk, helping to make legionella compliance clear.

Tenants Responsibilities

Temperatures and Scalding

The cold water must flow from the outlet below 20°C, and the hot water above 50°C. A cylinder should be set to 60°C (temperature gauge should be fitted for reading) and a combi-boiler/ electric heater is to operate at 50-60°C. Please inform the landlord/letting agent if you believe the temperatures are not reaching the above or if they are defective in any way. Do not adjust the hot water system; request a visit from your landlord/letting agent.

Please be aware that temperatures above 44°C are within scalding range. The hot water system control measures in place for this property are set within scalding range. Take extra care when using the hot water system by ensuring you blend the hot water with the cold water to reduce the water temperature.

Flushing Water

All outlets must be flushed to ensure your water does not stagnate; this means flushing all outlets at least once a week for 5 minutes.

Loft Tanks

The CWST should be free from debris, scale, sediment, and be of a good condition with insulation, and a tightly fitted lid. Notify the landlord/letting agent if you notice any of the above.


The tenant should remove scale from shower & tap heads and maintain every 3 months to prevent/minimise aerosol and spray.

Landlords Responsibilities


Remove dead legs and redundant pipework to reduce risk of stagnation. Replace non-WRAS approved materials with approved materials (e.g. flexi hoses) to comply with Water Supply (Water Fittings) Regulations 1999. Insulate pipework to reduce heat loss/ transfer.

Unoccupied Properties

If your property is unoccupied for periods longer than a week, e.g. change in tenant, student holidays, etc. a flushing programme should be implemented – flushing all outlets for a minimum of 5 minutes.


The HSE states, “It is important to review the assessment periodically”.

Tenants and Landlords Responsibilities

Changes to the Water System

Do not change or add to the water system without consent from the landlord. The water system will require a new legionella risk assessment where modifications have taken place.

Download the HSE’s HSG 274 Part 2 Legionella Guidelines for FREE


Why choose uRisk?

25 Years Experience

Over 25 years of water hygiene and legionella control experience.

Customer Service Excellence

Friendly and simple advice by phone, email & online at your convenience.

City & Guilds Qualified

All staff are trained water hygiene consultants and engineers.

Nationwide Coverage

With engineers located all across the UK, we’re never too far away.

UKAS Accredited Testing

Our labs are UKAS approved providing you with quality assurance.

Full Compliance Services

Your one stop shop for Legionella control, no need to go elsewhere.

We have been working with Urisk for best part of year now. I could not recomend their services highly enough. They always promptly respond to our requests promptly and manage the job from start to finish seamlessly. I would highly recommend.
Sam Guest
Sam G.
My first time using Urisk for work at multiple sites. Daniel was absolutely brilliant, polite and professional. Highly recommended! 🙂
Claire Keay
Claire K.
Fantastic training courses and we've found the legionella risk assessment very easy to read and far more detailed than any we have previously had. 5 star service!
Gemma Pond
Gemma P.
Incredibly detailed and professional team. Have been beyond helpful with with our CQC legionella compliance for our Safety. They’ve found solutions to fit around how we work and our budgets. We are always advised with reference to HSE which has been brilliant.
Amy Thorne
Amy T.
Really easy to organise a risk assessment to be carried out at our offices and have had great help from them since to implement the necessary changes to keep the office safe. Would definitely recommend.
Holly Ferguson
Holly F.
Brilliant Service, efficient, professional, punctual and friendly.
Alex Windsor
Alex W.
We're a small GP practice and started using uRisk for legionella risk assessments. We opted to use their remedial and monitoring services and they've been absolutely great. We cannot recommend them enough! Thank you so much!
Amanda Pates
Amanda P.
Brilliant company, customer service was great! And engineers were fantastic. Thanks again uRisk! Will definitely be using them for all future work.
Nikesh Gohil
Nikesh G.
uRisk have been helping us with our Legionella Control for a number of years now. We've recently had a CQC audit and they were very impressed with our legionella compliance! Thank you for all your help.
Mike Port
Mike P.
Brilliant service! Thanks a lot for the hard graft
Leon Macauley
Leon M.
Daniel did the testing today at PGHC He was really efficient, friendly and so professional. An absolute pleasure to deal with. Thanks Daniel
Lorraine Carruthers
Lorraine C.
My experience with URisk Water Hygiene from my initial enquiry, to their site visit to undertake a Legionella Water Risk Assessment at my office (MDG), to providing me with the report and aftercare has been superb! Efficient response times, excellent customer service, friendly, helpful advisors and assessors who are always ready to help and provide guidance. An absolute pleasure to deal with, I highly recommend!
Lauren Wakeman
Lauren W.
A fabulous company, excellent customer service, they try to accommodate appoitments, and do there utmost in emergencies, been with them a few years now,  honestly cant fault them. Coming out of Covid 19, having our building urgently disanitised,  big thank-you to Luke and Lee for staying so late to get the job done!! Thank you Devon, for juggling the diary to fit us in so soon. A Team 🙂
Jo Maskell
Jo M.
Richard & Nick are great. Really good work and nice people.
Joshua Ballard
Joshua B.
This is by far the best service I have received in a long time.Lloyd who we spoke to was super helpful and very thorough with everything.I would def recommend using this company, they are not just out for money they put their customers needs first.Thank you
Coral Dawkins
Coral D.
Extremely happy with our legionella risk assessment carried out by uRisk, easy to understand and great customer service. Thanks again
Nickayla Robertson
Nickayla R.

We want to help you comply!