Water Softener Service and Repairs

Water Softener Service | Water Softener Repair | Hard Water Reduction

Water Softener Services and Repairs


Water softeners are designed to remove the hardness of minerals from the hard water supply that covers the majority of the UK, particularly in the south of England. Removing these minerals eliminates scale in the pipe work, tap fittings, shower fittings and reduces the production of aerosol that increases the risk from deadly diseases such as legionnaires disease.

Water softeners have three mains components: the resin tank for absorbing unwanted minerals, the brine tank for salt to softener the water, and the control head which controls the operation of the water softener. In order to keep your water soft and free from hard water, regular water softener servicing should be carried out to avoid costly water softener repair works.

Why should I have a Water Softener Service Provider?


Over time the performance of a water softener will decline without regular water softener servicing. It is essential to ensure that the water softener continues to perform at optimum efficiency to ensure water quality and cost effectiveness. By regularly servicing your water softener all downstream fittings are protected from the damaging effects of hard water.

uRisk offer a range of cost effective water softener servicing and repairs that can be bespoke to your requirements to ensure your water softener operates correctly and extends the product life. Preventative servicing is a long term service that extends product life and reduces large expensive repair works.

How often do I need a Water Softener Service?


Depending on the size of the salt tank and rate of the salt consumption, salt levels should be visually checked and topped up weekly if required. You should undertake a hardness check to confirm operation of the water softener.

A water softener service should be undertaken annually or in accordance with the manufacture’s guidelines.

How much does a Water Softener Service cost?


Water softener servicing for residential properties range in the industry from £75-200+VAT and commercial water softener services cost typically start from £100-500+VAT for commercial water softener servicing. Contact uRisk today for a competitive quote.

What is included in uRisk’s Water Softener Service?

You will receive a fully comprehensive Water Softener Service.


To raw water changes.

Water Quality

Complete a water quality check.


Ensure working correctly.


Electrical Checks

Check electrical safety.

Check Valves

Ensure operating correctly.

Fault Finding

Identify any faults present.

How long will the Water Softener Service take?


On average a water hygiene engineer will spend 1-2 hours on site. Time spend on site may vary depending on the size and model of your water softener along with the access and available information and records for the water softener.


Water Softeners we Service


ION Exchange (salt based)

A salt based water softener that passes water through a tank filled with resin beads. The ion-exchange process removes hard water minerals and swaps them for harmless sodium ions that soften the water.


Single Cylinder

The low cost single cylinder water softener can provide softened water at a small price. However, these softeners are simple by design and do not work well with demanding water. They often regenerate at night which means salt is not used efficiently.


Twin Cylinder

Twin cylinder water softeners are much better at dealing with changing water usage and despite being small they can deal with higher water demands. They comprise of two tanks which means while one is recharging the other can still operate, reducing downtime and maximising salt usage.


Non Electric

Non electric water softeners are supplied by the incoming mains water supply pressure. Therefore it only needs salt added to keep it running efficiently. Dual tank versions are known for being very reliable and keeping your water softened throughout the day.

Do uRisk service my area?


Yes, uRisk’s services are nationwide. Whether you have one or multiple water systems and one or multiple sites, uRisk provide services to the nationwide, with specialised engineers scattered throughout the UK and with offices based in Hertfordshire which is a 30-minute train journey to London King’s Cross.

Head Office: uRisk, Units 11-12 Baldock Industrial Estate, London Road, Baldock, Hertfordshire, SG7 6NG.

Are uRisk qualified?


Yes, all of our Legionella Risk Assessors at uRisk are Legionella Risk Assessment qualified and accredited by City & Guilds and can help assist you in meeting compliance today for HSE (ACoP L8). uRisk is Safe Contractor and Construction Online approved so you can rest assured that you are working with a trusted water hygiene service provider who put health and safety first.

All uRisk engineers are DBS Checked to ensure suitable people are entering your premises and to safeguard vulnerable people.

Our booking process

Get a Quote

To get a quote you can phone, email or complete our ‘Get a Quote!’ form to receive a quotation within 24 hours.

Book an Appointment

Once you’re happy with your quote we’ll confirm a suitable date and estimated time of arrival for your appointment.

Your Appointment

An engineer will be with you on your scheduled date, and will call you prior to arrival (when safe and possible).

Report & Support

Our team will quality assess your report for PDF distribution, typically within 2-10 days of the site visit.

All payments are due prior to booking completion unless agreed in writing for 30 days from the date of invoice. We will hold your booking time for 24 hours whilst we wait for payment.

Download the HSE Legionella Guidelines here for FREE


Why choose uRisk?

25 Years Experience

Over 25 years of water hygiene and legionella control experience.

Customer Service Excellence

Friendly and simple advice by phone, email & online at your convenience.

City & Guilds Qualified

All staff are trained water hygiene consultants and engineers.

Nationwide Coverage

With engineers located all across the UK, we’re never too far away.

UKAS Accredited Testing

Our labs are UKAS approved providing you with quality assurance.

Full Compliance Services

Your one stop shop for legionella control, no need to go elsewhere.

Contact Us

01462 419444

Head Office:

Baldock Herts SG7 6NG


Monday to Friday:

0900 - 1700

Offices Closed for Lunch:

1300 - 1400

Water Hygiene Services

Extremely happy with our legionella risk assessment carried out by uRisk, easy to understand and great customer service. Thanks again
Nickayla Robertson
Nickayla Robertson
21:22 15 Jan 19
Brilliant service! Thanks a lot for the hard graft
Leon Macauley
Leon Macauley
21:12 15 Jan 19
Brilliant Service, efficient, professional, punctual and friendly.
Alex Windsor
Alex Windsor
18:21 15 Jan 19
uRisk have been helping us with our Legionella Control for a number of years now. We've recently had a CQC audit and they were very impressed with our legionella compliance! Thank you for all your help.
Mike Port
Mike Port
20:41 07 Aug 18
Fantastic training courses and we've found the legionella risk assessment very easy to read and far more detailed than any we have previously had. 5 star service!
Gemma Pond
Gemma Pond
20:37 07 Aug 18
Incredibly detailed and professional team. Have been beyond helpful with with our CQC legionella compliance for our Safety. They’ve found solutions to fit around how we work and our budgets. We are always advised with reference to HSE which has been brilliant.
Amy Thorne
Amy Thorne
20:29 07 Aug 18
We're a small GP practice and started using uRisk for legionella risk assessments. We opted to use their remedial and monitoring services and they've been absolutely great. We cannot recommend them enough! Thank you so much!
Amanda Pates
Amanda Pates
18:30 07 Aug 18