Water softener services and repairs
Water softeners are designed to remove the hardness of minerals from the hard water supply that covers the majority of the UK, particularly in the south of England. Removing these minerals eliminates scale in the pipe work, tap fittings, shower fittings and reduces the production of aerosol that increases the risk from deadly diseases such as Legionnaires’ disease.
Water softeners have three mains components: the resin tank for absorbing unwanted minerals, the brine tank for salt to softener the water, and the control head which controls the operation of the water softener. In order to keep your water soft and free from hard water, regular water softener servicing should be carried out to avoid costly water softener repair works.
Why should I have a water softener service provider?
Over time the performance of a water softener will decline without regular water softener servicing. It is essential to ensure that the water softener continues to perform at optimum efficiency to ensure water quality and cost effectiveness. By regularly servicing your water softener all downstream fittings are protected from the damaging effects of hard water.
uRisk offer a range of cost effective water softener servicing and repairs that can be bespoke to your requirements to ensure your water softener operates correctly and extends the product life. Preventative servicing is a long term service that extends product life and reduces large expensive repair works.
How often do I need a water softener service?
Depending on the size of the salt tank and rate of the salt consumption, salt levels should be visually checked and topped up weekly if required. You should undertake a hardness check to confirm operation of the water softener.
A water softener service should be undertaken annually or in accordance with the manufacture’s guidelines.
How much does a water softener service cost?
Water softener servicing for residential properties range in the industry from £75-200+VAT and commercial water softener services cost typically start from £100-500+VAT for commercial water softener servicing. Contact uRisk today for a competitive quote.
How long will the water softener service take?
On average a water hygiene engineer will spend 1-2 hours on site. Time spend on site may vary depending on the size and model of your water softener along with the access and available information and records for the water softener.
Water softeners we service
ION Exchange (salt based)
A salt based water softener that passes water through a tank filled with resin beads. The ion-exchange process removes hard water minerals and swaps them for harmless sodium ions that soften the water.
The low cost single cylinder water softener can provide softened water at a small price. However, these softeners are simple by design and do not work well with demanding water. They often regenerate at night which means salt is not used efficiently.
Twin cylinder water softeners are much better at dealing with changing water usage and despite being small they can deal with higher water demands. They comprise of two tanks which means while one is recharging the other can still operate, reducing downtime and maximising salt usage.
Non electric water softeners are supplied by the incoming mains water supply pressure. Therefore it only needs salt added to keep it running efficiently. Dual tank versions are known for being very reliable and keeping your water softened throughout the day.
What is included in the water softener service?
You will receive a fully comprehensive water softener service.
To raw water changes.
Complete a water quality check.
Ensure working correctly.
Check electrical safety.
Ensure operating correctly.
Identify any faults present.
Get a Quote
To get a quote you can phone, email or complete our 'Get a Quote!' form to receive a quotation within 24 hours.
Book an Appointment
Once you're happy with your quote we'll confirm a suitable date and estimated time of arrival for your appointment.
An engineer will be with you on your scheduled date, and will call you prior to arrival (when safe and possible).
Report & Support
Our team will quality assess your report for PDF distribution, typically within 2-10 days of the site visit.
All payments are due prior to booking completion unless agreed in writing for 30 days from the date of invoice. We will hold your booking time for 24 hours whilst we wait for payment.
Your dedicated water hygiene team
Customer Service Manager
Water Hygiene Engineers
Legionella Risk Assessment FAQs
When and how often do I need a risk assessment?
Under the Health and Safety at Work Act 1974 and in compliance with the Approved Code of Practice (ACoP L8, HSG 274), duty holders, including employers and those in control of premises, must ensure the health and safety of their employees or others who may be affected by their undertaking, this includes the risk of legionella. Legionnaires Disease is a form of pneumonia, which can be fatal and the main route of infection is through inhalation, by inhaling airborne water droplets that contain Legionella. This also applies if you are a private Landlord and have rental properties which are occupied.
This includes taking suitable precautions to prevent, manage and control the risk of exposure to legionella. You can do this by undertaking the following: a risk assessment, actioning all identified risks within the initial report with remedial works, sampling the water quality to confirm bacterial presence with water testing, and carrying out ongoing record keeping also known as monitoring.
Do I need testing, a risk assessment or both?
Legionella testing, water testing or sampling is not to be confused with a legionella risk assessment. You are required by law to undertake a legionella risk assessment under the Health and Safety at Work Act 1974, COSHH and a number of other regulations where you can show you are working to comply with the HSE's HSG 274 legionella guidelines.Testing or sampling whilst not a legal requirement on it's own, it plays an important role in determining how efficient a water system is managed. Your risk assessment may identify that sampling is required due to existing risks or as a control and management precaution. In this instance sampling then becomes a requirement from your assessment. Without an L8 risk assessment you will not know where and how many samples are required. And without water testing/sampling you cannot determine how affective your control and management is. These two actions therefore should be undertaken together, not necessarily at the same time but unison to effectively management your risk from legionella.
Water testing services include Legionella, e-Coli, total viable count (TVC), Pseudomonas, hard water, chlorine free, pH levels and more. Learn more about legionella testing. We only use UKAS approved laboratories giving you peace of mind that the test will be of the highest quality possible.
How much does an L8 risk assessment cost?
All assessments vary in prices depending on the number of water outlets, cold water storage tanks, hot water cylinders, combi boilers and other water assets that may be present. The number of assets within your water system will determine the time spent on site and how long it will take to produce your report.
So how much does it cost? Across the industry, prices vary enormously often depending on the size of the company you use and their processes, the speed of works and professionalism. There are two types of assessments, the first is commercial and the second domestic, also referred to as residential rental properties or landlord risk assessments.
Commercial risk assessments normally start from £250 to in excess of £750, however our prices start from £99 depending on the size of the water system and location.
Domestic risk assessments can range tremendously with a number of plumbers, gas engineers and other tradesmen offering these assessments without the specialist training, it’s important to check that your assessor or engineer is properly qualified. Our prices start from £55 for multiple landlord properties to £95 for single landlord properties. Our prices for residential rental properties are based on the property being no more than 5 bedrooms.
How long will the risk assessment take?
On average, the time our qualified assessor spends on site is 1 hour for every 10 outlets (sinks, showers, baths, etc). So an assessment can take anywhere between 30 minutes to 6 or 7 hours. It entirely depends on the size of your water system and the number of water assets you have such as cold water storage tanks, cylinders or combination boilers.
Our engineers will work closely with you to ensure minimal disruption to your business is caused. Clear and easy access to rooms and buildings will play a part in time spent on site at your premises.
When will I receive your findings?
You will receive your LRA report between 2-10 working days from the date the assessment was carried out. From time to time, not often, our team will need a little more time, so please expect to have your report no later than 30 days. Need your assessment sooner? Get your report, guaranteed next day delivery via email for just £50.
What happens after I receive the report?
Within your report document, you will have an action plan offering guidance which lists all identified risks, with photos, that need remedying in order of importance. By following our advice and undertaking remedial works you will reduce the risk of exposure to Legionnaires' disease. Once all the remedial works are complete, you will then need to focus on implementing your monitoring (periodical checks and maintenance) with a logbook for recording keeping all legal duties and monitoring requirements.
Are uRisk qualified?
Yes, all of our assessors are fully qualified and accredited by City & Guilds and can help assist you in meeting compliance today for HSE (ACoP L8). We are also Safe Contractor and Construction Online approved so you can rest assured that you are working with a trusted water hygiene service provider who put health and safety first.
All our engineers are DBS Checked to ensure suitable people are entering your premises and to safeguard vulnerable people. We are committed to maintaining the highest standards.
Do uRisk service my area?
Yes, our services are nationwide. Whether you have one or multiple water systems and one or multiple sites, we provide services across the country, with qualified engineers scattered throughout the UK and offices based in Hertfordshire which is a 30-minute train journey to London King’s Cross.
Why choose uRisk?
Over 25 years of water hygiene and legionella control experience.
Friendly and simple advice by phone, email & online at your convenience.
All staff are trained water hygiene consultants and engineers.
With engineers located all across the UK, we're never too far away.
Our labs are UKAS approved providing you with quality assurance.
Your one stop shop for Legionella control, no need to go elsewhere.