Water Softener Service and Repairs

Water Softener Service | Water Softener Repair | Hard Water Reduction

Water Softener Services and Repairs


Water softeners are designed to remove the hardness of minerals from the hard water supply that covers the majority of the UK, particularly in the south of England. Removing these minerals eliminates scale in the pipework, tap fittings, shower fittings and reduces the production of aerosol that increases the risk of deadly diseases such as Legionnaires’ disease.

Water softeners have three main components: the resin tank for absorbing unwanted minerals, the brine tank for salt to softener the water, and the control head which controls the operation of the water softener. In order to keep your water soft and free from hard water, regular water softener servicing should be carried out to avoid costly water softener repair works.

Why should I have a water softener service provider?


Over time the performance of a water softener will decline without regular water softener servicing. It is essential to ensure that the water softener continues to perform at optimum efficiency to ensure water quality and cost-effectiveness. By regularly servicing your water softener all downstream fittings are protected from the damaging effects of hard water.

uRisk offer a range of cost-effective water softener servicing and repairs that can be bespoke to your requirements to ensure your water softener operates correctly and extends the product life. Preventative servicing is a long term service that extends product life and reduces large expensive repair works.

How often do I need a water softener service?


Depending on the size of the salt tank and the rate of the salt consumption, salt levels should be visually checked and topped up weekly if required. You should undertake a hardness check to confirm the operation of the water softener.

A water softener service should be undertaken annually or in accordance with the manufacture’s guidelines.

How much does a water softener service cost?


Water softener servicing for residential properties range in the industry from £75-200+VAT and commercial water softener services cost typically start from £100-500+VAT for commercial water softener servicing. Contact uRisk today for a competitive quote.

How long will the water softener service take?


On average, a water hygiene engineer will spend 1-2 hours on site. Time spent on-site may vary depending on the size and model of your water softener along with the access and available information and records for the water softener.


Water softeners we service


ION Exchange (salt based)

A salt based water softener that passes water through a tank filled with resin beads. The ion-exchange process removes hard water minerals and swaps them for harmless sodium ions that soften the water.


Single Cylinder

The low cost single cylinder water softener can provide softened water at a small price. However, these softeners are simple by design and do not work well with demanding water. They often regenerate at night which means salt is not used efficiently.


Twin Cylinder

Twin cylinder water softeners are much better at dealing with changing water usage and despite being small they can deal with higher water demands. They comprise of two tanks which means while one is recharging the other can still operate, reducing downtime and maximising salt usage.


Non Electric

Non electric water softeners are supplied by the incoming mains water supply pressure. Therefore it only needs salt added to keep it running efficiently. Dual tank versions are known for being very reliable and keeping your water softened throughout the day.

What is included in the water softener service?

You will receive a fully comprehensive water softener service.


To raw water changes.

Water Quality

Complete a water quality check.


Ensure working correctly.


Electrical Checks

Check electrical safety.

Check Valves

Ensure operating correctly.

Fault Finding

Identify any faults present.

Service Process

Get a Quote

Get a quote today by phone, email, or complete our contact form to receive a quotation within 24 hours.


Our coordinator will be in touch to confirm a Date That Suits You, along with estimated time of arrival.

Your Appointment

On the day of your appointment, you will receive a 30 min Curtesy Call from an engineer to confirm they're on route.


Your report is then Quality Checked and emailed in PDF Format, with Next Day Delivery.

Support Call

Our support team will be in touch to arrange your free 30 min Support Call to help explain your report.

All payments are due prior to booking completion unless agreed in writing for 30 days from the date of invoice. We will hold your booking time for 24 hours whilst we await payment. Reports are typically next day delivery, but please allow for up to 5 working days delivery.

Your Dedicated Water Hygiene Team

Legionella Monitoring


Customer Service

Legionella Control Services



Legionella Control


Quality Control

water hygiene monitoring



Water Softener Service FAQs

Can uRisk replace my water softener if it stops working?

Yes! uRisk provides water softener installations, removals, repairs, and servicing.

Are uRisk qualified?

Yes, all of our assessors are fully qualified and accredited by City & Guilds legionella control association and can help assist you in meeting compliance today for HSE (ACoP L8), and provide landlords with guidance for hot and cold water low risk systems. We are also Safe Contractor and Construction Online approved so you can rest assured that you are working with a trusted water hygiene service provider who put health and safety first.

All our engineers are DBS Checked to ensure suitable people are entering your premises and to safeguard vulnerable people. We are committed to maintaining the highest standards.

Do uRisk service my area?

Yes, our services are nationwide. Whether you have one or multiple water systems and one or multiple sites, we provide services across the country, with qualified engineers scattered throughout the UK and offices based in Hertfordshire which is a 30-minute train journey to London King’s Cross. Get in contact with us and book an appointment where we can carry out a legionella risk assessment. We will look at factors like your water temperature, redundant pipework, where your water is stored and test for bacteria in water systems.

Why choose uRisk?

25 Years Experience

Over 25 years of water hygiene and legionella control experience.

Customer Service Excellence

Friendly and simple advice by phone, email & online at your convenience.

City & Guilds Qualified

All staff are trained water hygiene consultants and engineers.

Nationwide Coverage

With engineers located all across the UK, we're never too far away.

UKAS Accredited Testing

Our labs are UKAS approved providing you with quality assurance.

Full Compliance Services

Your one stop shop for Legionella control, no need to go elsewhere.

Extremely happy with our legionella risk assessment carried out by uRisk, easy to understand and great customer service. Thanks again
Nickayla Robertson
Nickayla Robertson
21:22 15 Jan 19
uRisk have been helping us with our Legionella Control for a number of years now. We've recently had a CQC audit and they were very impressed with our legionella compliance! Thank you for all your help.
Mike Port
Mike Port
20:41 07 Aug 18
Brilliant company, customer service was great! And engineers were fantastic. Thanks again uRisk! Will definitely be using them for all future work.
Nikesh Gohil
Nikesh Gohil
12:49 12 Mar 18
Brilliant service! Thanks a lot for the hard graft
Leon Macauley
Leon Macauley
21:12 15 Jan 19
Brilliant Service, efficient, professional, punctual and friendly.
Alex Windsor
Alex Windsor
18:21 15 Jan 19
Fantastic training courses and we've found the legionella risk assessment very easy to read and far more detailed than any we have previously had. 5 star service!
Gemma Pond
Gemma Pond
20:37 07 Aug 18
A fabulous company, excellent customer service, they try to accommodate appoitments, and do there utmost in emergencies, been with them a few years now,  honestly cant fault them. Coming out of Covid 19, having our building urgently disanitised,  big thank-you to Luke and Lee for staying so late to get the job done!! Thank you Devon, for juggling the diary to fit us in so soon. A Team 🙂
Jo Maskell
Jo Maskell
18:02 15 Jun 20
We're a small GP practice and started using uRisk for legionella risk assessments. We opted to use their remedial and monitoring services and they've been absolutely great. We cannot recommend them enough! Thank you so much!
Amanda Pates
Amanda Pates
18:30 07 Aug 18
Incredibly detailed and professional team. Have been beyond helpful with with our CQC legionella compliance for our Safety. They’ve found solutions to fit around how we work and our budgets. We are always advised with reference to HSE which has been brilliant.
Amy Thorne
Amy Thorne
20:29 07 Aug 18

We want to help you comply!